Distribution information

Overview

At QUEEN'S SECRET, we take great pride in ensuring efficient and reliable distribution of our products to customers across the globe. Our comprehensive distribution network operates with a focus on speed, safety, and customer satisfaction.

Shipping Partnerships

We collaborate with trusted logistics partners to deliver your orders promptly and securely. Depending on your location, deliveries are handled by reputable courier services that specialize in handling delicate items like clothing and fashion accessories. Our shipping partners are committed to reducing environmental impact and ensuring timely delivery.

Delivery Timelines

Delivery times vary depending on the shipping destination and chosen service level. During the checkout process, you'll receive an estimated delivery date based on your location and selected shipping option. Please note that unforeseen circumstances, such as weather conditions or customs clearance processes, might affect delivery timelines.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email which allows you to monitor the progress of your shipment on our carrier's website. Should you encounter any issues or have questions about your delivery status, our customer service team is available to assist you.

International Shipping

QUEEN'S SECRET extends its reach internationally, serving customers worldwide. International shipments may be subject to import duties and taxes levied by the destination country. Customers are responsible for paying these additional charges, which are not included in the original shipping cost.

Order Processing

Orders placed on weekdays typically undergo processing within 24-48 hours. Processing times may be longer during peak sales periods. Once processed, your order enters the shipping queue for dispatch.

Address Verification

It is crucial that you provide accurate and complete shipping information. QUEEN'S SECRET is not liable for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.

Returns and Exchanges

Our Distribution Information section would not be complete without mentioning our return policy. For detailed guidelines on returns and exchanges, kindly refer to our Returns & Exchanges Policy.

Should you require further information about our distribution process or have any inquiries related to your order, please don't hesitate to contact our Customer Care Team at [Customer Service Email] or visit our Contact Us page.

Thank you for choosing QUEEN'S SECRET. We strive to continuously optimize our distribution channels to bring you a seamless and enjoyable shopping experience from start to doorstep.